Refund Policy
At Safanest, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Refund
You may request a refund if:
-
The product was damaged, defective, or incorrect upon delivery.
-
You initiate the return within 7 days of receiving your order.
-
The item is unused, in its original packaging, and includes all accessories or manuals.
Non-Refundable Items
-
Items used or not in original condition.
-
Clearance or sale items.
-
Custom or personalized products.
Return Process
-
Email us at [your support email] within 7 days of delivery.
-
Include your order number, product photos (if damaged/incorrect), and reason for return.
-
Our support team will guide you through the return and refund process.
Refund Timeline
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed within 5–10 business days to your original payment method.
Return Shipping
-
Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
📩 Need help?
Contact us at [support@safanest.com] for questions related to refunds and returns.
Let me know if you want:
-
A Bangla version
-
A more friendly/casual tone
-
A version for physical store or COD (cash on delivery) based sales in Bangladesh